LaundryTill LaundryTill

Terms of service

Last updated 14 September 2026. These terms are between Q8Digital ("we", "us") and the business that opens a LaundryTill account ("the shop", "you").

1. What LaundryTill is

LaundryTill is hosted software for drycleaners and laundries: counter booking, garment tags, the workshop floor, delivery rounds, customers, prepaid packages, payments and reports, reached in a web browser at an address of the form yourshop.laundrytill.com. We operate it; you use it for your own business.

2. The account and who may use it

  • One account is one shop (one business, with as many branches as its package allows). You may not resell or share it with another business.
  • The owner names the staff who may sign in and what each may do. You are responsible for what is done under your staff accounts and for keeping passwords private.
  • You must give us a working telephone number and, if you have one, an email address, so we can reach you about the service.

3. The trial

Every new shop starts with a one-month free trial of the package it chose. No card is needed. When the trial ends the shop becomes read-only for thirty days — everything can be seen and downloaded, nothing new can be booked — and if no package has been taken by then the account is closed. Your data is kept for a further thirty days after closure, then deleted.

4. Packages, prices and payment

  • The packages, what each includes and its price in your country's currency are shown on laundrytill.com and on your Settings screen. Prices are per shop, per month or per year, and exclude any tax your country applies to software services.
  • We invoice in advance. An invoice may be paid by bank transfer or, where offered, online. A period begins when we record the payment.
  • We may change prices with thirty days' notice; a change never applies to a period already paid for.
  • Changing package takes effect at once. Moving to a smaller package keeps the branches, staff and orders you already have; adding beyond the new limits is refused until you move up again.

5. If a period is not paid

When a paid period ends without renewal the shop keeps working for seven days' grace, then becomes read-only for thirty days, then is closed. We may suspend a shop earlier for an unpaid invoice that is more than thirty days overdue, for misuse, or where the law requires it; a suspended shop shows the reason on its sign-in page and can still download its data.

6. Your data

  • Everything you enter — customers, orders, prices, photographs, payments — is yours. We do not sell it, share it with other shops, or use it for anything but running the service for you.
  • Each shop has its own separate database. It is backed up every night and a copy is taken off the server every half hour.
  • You may download a complete copy of your data at any time from Settings → Backups, including while the shop is read-only or suspended. A shop that leaves takes its database with it.
  • Our servers are in Germany (Hetzner). If your country requires this kind of data to stay in-country, tell us before you start.
  • Our Privacy policy explains what we hold and why.

7. Messages to your customers

Where your package includes WhatsApp messages, they are sent from a WhatsApp Business number in your shop's name, using templates approved by the provider, only for the stages you switch on. You are responsible for having your customers' consent to be messaged and for the content of anything you send by hand.

8. What we promise, and what we do not

We aim to keep the service available around the clock and to tell you in advance of planned maintenance. Software has faults; we fix the ones we find and the ones you report, and we keep backups so that a fault does not lose your work. We are not liable for indirect loss — lost profit, lost custom — arising from the service, and our total liability for any claim is limited to the fees you paid us in the twelve months before it.

9. Ending the agreement

You may close your account at any time from your Settings screen or by writing to us; nothing further is charged and your data follows the retention rule above. We may end it with thirty days' notice, or at once for misuse, non-payment or a legal requirement.

10. Changes and the law

We may update these terms; a material change is announced on your dashboard thirty days before it applies. These terms are governed by the laws of the State of Kuwait, and any dispute is heard by its courts.

Contact: Q8Digital — info@q8digital.com